“Customer satisfaction should be part of the process, as well as management`s satisfaction with the way the service is delivered and the ease of use. It may be necessary to hold a management meeting during the contract on a specific date, during which strategic discussions can be conducted with senior management of the employer and the contract,” adds AOHNP. “It`s just about making sure that services within ALS meet the needs,” he adds. The first relates to the actual requirements of the specifications for supply and results, while the second relates to occupational health and safety issues related to the implementation of these results. As a minimum requirement for SEQOHS compliance, an OH service, as the standards very clearly show, “must define an explicit service level agreement for each customer organization, so that customers understand from the outset what they can expect from the service.” However, many outsourced health and safety functions (e.g., measurement. B asbestos) can have a direct impact on the customer`s ability to meet legal requirements. Mike Sopp reflects on how service specialties should describe health and safety requirements in detail. How to maintain an agreement on the level of service “partnership” of fresh and live SLAs, also play an important role in the accreditation process as evidence of the quality of supply and delivery; (z.B. by proving access by an accredited occupational medicine specialist to clinical monitoring of the services provided or to the removal or injury notification procedure. The details of the issues to be included in the results of services (based on legislation or good practice) inevitably depend on the services that must be included in alS. For example, Mark Simpson, Medical Director of AXA ICAS, suggests that, if they are desired health assessments based on the offer, you must provide details such as the time frame in which they must be returned.
Or if ALS is an absence hotline, it must identify issues such as the number of calls to be answered within 30 seconds. Service Level Agreements (SLAs) have long been part of the occupational health landscape, but as standards for suppliers are increasingly crystallized and measured by initiatives such as the Safe Effective Quality Employmental Health Service (SEQOHS) standards, it has never been more important to do ALS and know what to do. Such meetings should be relatively formal, with minutes and an agenda, to facilitate the review. The service provider should present an action plan tailored to the needs of the employer, as well as to current legislative procedures and good practices in the field of OH. The creation of service level agreements between NDTP and the various training institutions is a formal process. The NDTP strives to take a collaborative and realistic approach in the development of these agreements. There are two annual AES review meetings, at which stakeholders, both internal and external, can review the results of the agreement in previous years and look at the results of the current year. Stakeholder engagement will be encouraged at this meeting, when results are determined and verified and key priorities are identified.