PRACTICES YOUR RESPONSES: Take the time to prepare some answers to questions about your interpersonal abilities, so that you are not related during the interview. Hiring managers are looking for someone they know they can deal with the opportunity and do their job, regardless of what`s going on around them, and that`s a big part of how you deal with labor conflicts. This is certainly an extreme example, but it gives a good point. Avoiding conflicts by moving away from the situation will probably not mark you with a recruitment manager… Especially if they have to chase you to the basement to talk to you. The last thing they want to do is hire someone who is hard to work with, hot, and who will turn smaller subjects into bigger ones. That`s why employers want to see that you know how to communicate well. When answering this question, note that your voice is as important as your answer. No one likes a mourner, especially in a collaborative work environment. Keep your tone positive and avoid criticizing former managers and colleagues. Why it works: Here, the interviewer is open to the ideas of others, respectful and coachable. Conflicts are difficult to manage in all aspects of life, and there can be too much tension, mistrust and disruption in the workplace. If the position you are applying for involves interacting with customers or customers, conflict resolution has a whole new meaning.
While you still have to deal with conflicts between colleagues, conflicts with customers and customers can also become a problem. As an employee, you are a representative of the company and your potential employer wants to know how well you will fulfill this role in the event of a problem. Your response here should reflect your willingness to satisfy customers and customers with their experience, which is at the heart and ultimately of your interaction. Conflict interview questions are common because everyone wants to hire a good “team player.” (Conflict is probably the most common behaviour problem) Interviewers often ask about your team experience and like to ask for a conflict or a “difficult person.” I recently organized a workshop for the leaders of a large company. The issue of conflicting behaviour was raised (this large multinational mainly uses behavioural questions to interview candidates). Tip: Don`t get too entangled in unnecessary details. The interviewer does not need to know the color scheme of the brochure, the history of the salon or the designer`s strange wardrobe choice. If you always give the best answer during an interview, when you are asked to resolve a conflict, remember that the ultimate goal is always de-escalation and problem-solving.
The willingness to answer questions about conflicts can be the difference between you and the other candidates, so do your best to stay competitive. Remember that you can ask for a brief moment to think about an answer to each question.